Although no one likes to think about getting into a car accident, a collision can happen when you least expect it. That’s why it’s important to understand your consumer collision repair rights in case the unthinkable happens.


At Suburban Auto Body in St. Paul, we work with drivers filing insurance claims every day to make sure their rides are repaired safely and affordably. We’re committed to helping our customers understand their rights as a consumer in the process. In this post, we’ll share some fast facts to help you understand your consumer collision repair rights. Give us a call to schedule your St. Paul auto body repair services today.


Your consumer collision repair rights:

1.   You have the right to choose your own repair shop.

It’s common for insurance companies to recommend a specific auto body shop for your repairs. Many insurance companies have a preferred list of service providers they will steer policyholders toward. However, these are just recommendations, and you have the right to use the auto body shop of your preference. Don’t be afraid to check out online reviews and ask friends and family for recommendations.

2.   You have the right to related expense coverage.

The first function of your insurance policy is ensuring your vehicle is repaired to its condition before the accident in function, appearance, and safety. This can include glass replacement, paint repair, and dent repair as well as parts replacement. Depending on your policy and deductible, you have the right to coverage for medical expenses, a rental car during the repair, and any personal property that was damaged. Be sure to check with your insurance company to find out exactly what is covered before you need to make a claim as well as the amount of your deductible.

3.   You have the right to request OEM parts.

As the consumer, you have the right to choose between your car manufacturer’s original parts and used or aftermarket parts. Many manufacturers require OEM parts for their warranties to ensure the repair is safe and functions within their recommended parameters. Talk with your insurance company to find out what is covered and let them know whether you prefer OEM or aftermarket parts. At Suburban Auto Body, we offer both OEM and aftermarket parts.

Call Suburban for Twin Cities Auto Body Insurance Repair

Having to take your vehicle in for repairs can be inconvenient. That’s why having the peace of mind that your ride is getting repaired the right way and knowing your consumer rights are protected by a body shop is so important. To schedule your convenient Suburban EZ services, give us a call at 651-633-8900 or connect with us online for a free collision repair quote. We can’t wait to get you back behind the wheel.