Being involved in an automobile accident can be a traumatizing situation, ultimately resulting in a series of decisions one must make to get things back to normal. One of the most crucial of these decisions is who will get your vehicle back to that normal state from before the accident. Assuming most people are not regulars at a particular auto body shop, it is difficult to know who to trust to do the job right and in a timely manner. Before throwing a dart at a page in the phone book, consider the following questions to aid in making a wise decision.


At Suburban Auto Body in St. Paul, our experienced auto body repair team is ready to answer all of your auto collision repair questions. In this post, we’ll answer some key questions you should ask when choosing a body technician.


Here are some of the top questions you should ask when choosing an auto shop:

1.   Do They Stand Behind Their Work?

Most shops offer some kind of warranty, but the terms and conditions may differ greatly. Make sure to get the details to determine if they cover parts and labor instead of replacement parts only. Additionally, ask about the length of the warranty, which can range from 90 days to more than a year.

2.   Does the Shop Provide Transportation?

Many shops offer loaner or rental cars while yours is being repaired. This is especially important during warranty repair. If faulty craftsmanship results in loss of use of your vehicle, reputable shops should make accomodations for the inconvenience.

3.   Are They Well-Equipped To Handle Your Repair Needs?

Many shops specialize their service to particular makes or countries of origin, such as Germany. Whether your damaged vehicle is a BMW, Mercedes, or Honda, you should seek out factory certifications. Most, if not all, manufacturers have certification processes and require training that help to ensure repairs bring the vehicle as close as possible to the condition when they left the factory.

4.   Can You Get It In Print?

Auto body shops drive their business based on estimates. It is crucial to get the most accurate estimate possible, and the way to ensure that is to get it in writing with detailed itemized costs for parts and labor. Good estimates prepare you for making the wisest decision and give you the ability to hold the shop accountable for any surprise charges that may pop up along the way.

5.   What are Their Certifications?

While all manufacturers have their own criteria for certification for their vehicles, other independent bodies exist to certify shops and technicians. Automotive Society of Engineers, or ASE, provides testing and certification for technicians in all areas of auto repair. Similarly, I-CAR covers shops and technicians specifically for collision repair services.

Contact Our St. Paul Accident Repair Team Today

With the right information, you will be able to make an informed decision and rest easy knowing your vehicle is being repaired by competent professionals. At Suburban Auto Body, our Twin Cities auto and collision experts go the extra mile to answer your questions and give you the assurance you need to make an informed decision.


Connect with our body repair experts to learn more about our certifications at 651-633-8900. You can also contact us online to get your free estimate.